Virtual assistants based on Natural Language Processing (NLP) technology are a technology that is revolutionizing the way companies interact with their customers. They are able to provide customer service 24/7, answer questions, solve problems, place orders, and even make suggestions for orders.

Unlike traditional chatbots (based on decision trees), the conversation with Natural Bot’s virtual assistants will be more human, with a natural conversation, simulating a human conversation, and thus bringing a greater connection between the restaurant and its customers.

Why use a Virtual Assistant?

For restaurants, Virtual Assistants can be a valuable tool for increasing sales. They can help to:

Serve customers

First, Virtual Assistants can serve customers 24/7, which is especially helpful for restaurants that are open late at night or on weekends. They can also help to reduce the workload of human employees, freeing them up to focus on other tasks.

Answer questions

Virtual assistants can also answer questions about the menu, hours of operation, location of the restaurant, and other details. This can help customers find the information they need quickly and easily, which can lead to an increase in sales.

Resolve problems

Virtual assistants can help resolve problems, such as late orders, wrong food, and payment issues. This can help improve the customer experience and reduce the likelihood of complaints. In this sense, our virtual assistant will be able to analyze the conversations and say whether it was positive, negative, or neutral. This will give the owner of the establishment the power to make the necessary maintenance if there are many conversations of a negative nature or to strengthen what is positive.

Place orders

Natural Bot’s Virtual Assistants are primarily designed to be a sales co-pilot for placing food and drink orders. This can bring convenience to customers and can help restaurants increase sales.

In addition, they can be a valuable tool for restaurants that want to increase sales. They can help improve customer service, resolve problems, and place orders automatically. In this way, with the use of Virtual Assistants, restaurants can offer a better experience to their customers, increase their sales, and increase productivity.

How to configure a PLN Virtual Attendant?

Setting up a Virtual Assistant from Natural Bot is very easy, you only need to contract the service via our website (www.naturalbot.com). All services are in the cloud, so they can be accessed and managed from a desktop or mobile device. In the Natural Bot administrative panel, the customer will tell the virtual assistant what its purpose is and will enter the data and information about its restaurant, such as the establishment’s history, menu, ingredients, hours of operation, locations, FAQs, and payment methods. Our model is already optimized to provide customer service and sales for restaurants.

But the customer can also train the virtual assistant (we call this in Artificial Intelligence as fine-tuning) to answer questions and solve the most common problems that their customers may have.

Within the administrative panel, there will be an area called Playground, where the restaurant can analyze the chat histories. If, for example, it is necessary to make some adjustment or correction in an answer, the restaurant must rewrite the correct answer and in this way, the next time the virtual assistant is confronted with the same question, he will adjust to the correct answe

If your restaurant is themed, for example, a hamburger joint with a Viking theme, on the Natural Bot platform, it is possible that you can

AAfter the setup step, it is necessary to promote it to customers. This can be done by adding the virtual assistant to your website, your WhatsApp accounts, and your food delivery app. You can also encourage your customers to chat with the virtual assistant by sending them messages with exclusive offers and discounts.

How to use Natural Bot for restaurants

The Natural Bot Virtual Attendant can be used for a variety of restaurant tasks, including:

Consistent and standardized customer service

Natural Bot virtual assistants can provide consistent and standardized customer service 24 hours a day, 7 days a week. This is especially useful for restaurants that are open late at night or on weekends. Additionally, Natural Bot virtual assistants can help to reduce the workload of human employees, freeing them up to focus on other tasks.

Another important point is the standardization of conversations. A major problem is when multiple people are responsible for managing digital customer service. One negative effect of this is that there is no standardization of the conversation tone. Each human attendant will write and communicate in a different way. However, with Natural Bot, it will be possible to homogenize all communication.

Answering questions

Natural Bot virtual assistants can answer questions about the menu, hours of operation, location of the restaurant, and other details. This can help customers find the information they need quickly and easily, which can lead to an increase in sales. Natural Bot virtual assistants can also help to build customer loyalty by providing a personalized experience. Additionally, Natural Bot virtual assistants can be used to communicate with customers in over 60 languages, which can help restaurants to reach a wider audience.

Taking orders

The Natural Bot virtual assistants are sales co-pilots that can be used to take orders for restaurant products. The platform will take the order, collect the payment, and confirm that the payment has been made, than the order will then be released.

Each customer will have their own order history, which will be used to update the virtual assistant with information about the customer. This information can be used to identify, collect, and make suggestions for the customer.

This can make it more convenient for customers to order from restaurants and can help restaurants to increase sales.

Vantagens de usar um chatbot para restaurantes

To summarize, the Natural Bot offers a number of advantages for restaurants, including:

• Better customer service: Natural Bot can provide 24/7 customer service, which can help restaurants improve customer satisfaction.
• Increased sales: Natural Bot can help restaurants increase sales by answering questions, resolving problems, and taking orders.
• Reduced costs: Natural Bot can help restaurants reduce costs by freeing up human employees to focus on other tasks.
• Better customer experience: Natural Bot can offer a better customer experience by answering questions and resolving problems quickly and efficiently, and by standardizing communication

If you are looking for a way to increase sales, improve customer service, and reduce costs, Natural Bot may be a good option for your restaurant.

Restaurants using PLN-based Virtual Assistants

There are many restaurants that are using PLN-based Virtual Assistants to improve customer service, increase sales, and reduce costs. Here are some examples:

• Domino’s Pizza: Uses a Virtual Assistant called “Dom” to answer customer questions, take orders, and provide updates on delivery status. Dom is available on Facebook Messenger and the Domino’s website.
• Subway: Has a call “Susi” to answer customer questions, provide nutritional information, and take orders. Susi is available on Facebook Messenger and the Subway website.
• McDonald’s: Has a Virtual Assistant called “MacBot” to answer customer questions, provide nutritional information, and take orders. MacBot is available on Facebook Messenger and the McDonald’s website
• Starbucks: Developed a Virtual Assistant called “Barista Bot” to answer customer questions, provide nutritional information, and take orders. Barista Bot is available on Facebook Messenger and the Starbucks website.

Conclusão

Without a doubt, Natural Bot is a powerful platform that can help restaurants improve customer experience, increase sales, and reduce costs. If you are looking for a way to improve your restaurant’s financial results, contact Natural Bot.

Here are some additional tips for using Natural Bot in restaurants:

• Make sure your virtual assistant is well trained: It should be able to answer common customer questions accurately and efficiently.
• Provide personalized responses: The virtual assistant should be able to adapt its responses to each individual customer.
• Make your virtual assistant engaging: It should be able to keep customers engaged in conversation.
• Promote your AI-powered customer service: Let your customers know that you have a virtual assistant and how they can use it.

Following these tips, you can use Natural Bot to improve the customer experience, increase sales, and reduce costs in your restaurant.

Natural Bot is working hard to bring our Virtual Assistant to the market. If you are interested in learning more about our platform, please sign up here or on our website (www.naturalbot.com). As soon as we release the next beta testing phase, we will contact the registered guests to test our technology. In a few weeks we will release access, so sign up, because the first registered people who are interested in hiring the platform will have a discount for the first year. Stay tuned!